Question 1

What is the luggage capacity? (27/65 seater) | 行李容量是多少？

Accepted Answer

English: 43-65 seater fits approx 40 bags. 27-seater fits approx 12 bags (utilizing first 2 rows). 
中文：43-65座巴士可容納約40件中型行李；27座小巴約可容納12件（需佔用前兩排座位）。

Question 2

How is flight delay handled? | 航班延誤如何處理？

Accepted Answer

English: If delayed over 1 hour, a HKD$450/hr fee applies. If delay exceeds 2 hours and bus cannot wait, 50% refund is issued. 
中文：延誤超過1小時將收取每小時HKD$450等候費。若延誤超過2小時且車輛無法續候，將安排50%退款並取消行程。

Question 3

What is the cancellation policy? | 取消及退款政策為何？

Accepted Answer

English: 100% refund (>18 days notice), 50% (>11 days), 0% (<4 days). 
中文：18天前取消可獲100%退款；11天前50%；4天內不設退款。

Question 4

How to book or get a quote? | 如何預約或索取報價？

Accepted Answer

English: Request via Online Form, Email (info@buspro.com.hk), or WhatsApp (+852 96295409). 
中文：可透過網上表格、電郵 (info@buspro.com.hk) 或 WhatsApp (+852 96295409) 索取報價。

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